What type of information should I supply?

When asking us for technical support the more information you can supply us the better. Data points to consider include:

  • Your appID
  • The specific API you are attempting to call (if any)
  • The status code our API is returning
  • The version of the API you are calling (see headers)
  • Example credentials you are using or a copy of the body request you are sending to our API
  • Any error logs you capture in your application
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